FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
For the Legacy outfit, you can view our body shape reference guide.
For the Hero Fit Tee, you can view our body shape reference guide.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
Shipping, Returns & Exchanges
What is the shipping policy?
SHIPPING METHODS
WWW.MANA99.COM DELIVERS PARCELS ALL OVER THE WORLD VIA DHL EXPRESS, FEDEX OR UPS.
ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY. HOWEVER, DURING SALE SEASONS ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING FILLED OUT. MANA99 WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF MANA99.
ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN EUROS. SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES. WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS. ONCE ORDERS ARE SENT THEY CAN NO LONGER BE CANCELLED AND CHANGE OF DELIVERY ADDRESS IS NO LONGER POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT. ONCE YOU RECEIVE YOUR PARCEL, YOU CAN ASK FOR THE RETURN OR EXCHANGE WITHIN 14 DAYS YOU (OR SOMEONE YOU NOMINATE, OTHER THAN A CARRIER) RECEIVED THE GOODS.
SHIPPING INFORMATION
PLEASE NOTE THAT IN CASE THAT, FOR ANY REASON, CUSTOMER REFUSES THE DELIVERY OF THE PARCEL, SHIPPING COSTS AND IMPORT DUTY FEES RELATED TO THE AUTOMATIC RETURN OF THE PARCEL TO THE SENDER WILL BE CHARGED TO THE CUSTOMER. THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL AMOUNT OF THE ORDER TO BE REFUNDED.
MANA99.COM OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING TO A FEW SELECTED COUNTRIES.
THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR EUROPEAN UNION COUNTRIES, NEW EUROPE, SWITZERLAND, JAPAN, SOUTH KOREA, HONG KONG SAR, CANADA, CHINA MAINLAND, SINGAPORE, AUSTRALIA, BAHRAIN, TAIWAN REGION, THAILAND, TURKEY, UNITED ARAB EMIRATES AND THE UNITED STATES ARE INCLUDED.
SHIPMENTS TO DDU (DELIVERY DUTIES UNPAID) COUNTRIES MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY MANA99.
DEPENDING ON THE SHIPPING SERVICE SELECTED, ORDERS PLACED ON MANA99 CAN BE DELIVERED ANY DAY OF THE WEEK. SHIPPING COSTS MAY VARY DEPENDING ON THE SERVICE SELECTED, THE SHIPPING ADDRESS AND WHERE THE PRODUCTS ARE SHIPPED FROM. EXPRESS AND STANDARD SHIPPING ARE AVAILABLE IN THE COUNTRIES AND BY THE METHODS INDICATED BELOW. ALL SHIPPING OPTIONS AVAILABLE FOR YOUR ORDER AND DESTINATION WILL BE SHOWN AT CHECKOUT.
EUROPEAN UNION COUNTRIES
EXPRESS SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE): AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, CYPRUS, CROATIA, DENMARK, ESTONIA, FRANCE, FINLAND, GERMANY, GREECE, HUNGARY, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, NETHERLANDS, MALTA, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN.
STANDARD SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES: ITALY, AUSTRIA, BELGIUM, BULGARIA, DENMARK, ESTONIA, FRANCE, GERMANY, GREECE, HUNGARY, LATVIA, NETHERLANDS, PORTUGAL, ROMANIA, SLOVENIA, SPAIN, SWEDEN.
UNITED KINGDOM
STANDARD AND EXPRESS SHIPPING AVAILABLE (PAID SERVICE)
REST OF EUROPE
EXPRESS SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE):
ALBANIA, CANARY ISLANDS, ICELAND, IRELAND, JERSEY, NORWAY, SWITZERLAND, RUSSIAN FEDERATION, SERBIA, TURKEY, UKRAINE.
STANDARD SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (FREE SERVICE):
IRELAND, NORWAY, SWITZERLAND.
UNITED STATES OF AMERICA
EXPRESS SHIPPING AVAILABLE (PAID SERVICE).
STANDARD SHIPPING AVAILABLE (FREE SERVICE).
CANADA AND MEXICO
ONLY EXPRESS SHIPPING AVAILABLE (PAID SERVICE).
MAINLAND CHINA AND APAC
EXPRESS SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE):
AUSTRALIA, AZERBAIJAN, BRUNEI DARUSSALAM, CAMBODIA, CHINA MAINLAND, HONG KONG SAR, INDIA, INDONESIA, JAPAN, JORDAN, KOREA, MACAU SAR, MALAYSIA, NEW ZEALAND, OMAN, PHILIPPINES, SINGAPORE, SOUTH KOREA, TAIWAN REGION, THAILAND, VIETNAM
MIDDLE EAST
EXPRESS SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE):
BAHRAIN, KUWAIT, QATAR, SAUDI ARABIA, UNITED ARAB EMIRATES.
ROW
EXPRESS SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE):
BERMUDA, CHILE, COLOMBIA, DOMINICAN REPUBLIC, ECUADOR, EGYPT, GEORGIA, GHANA, ISRAEL, KAZAKHSTAN, LAO PEOPLE'S DEMOCRATIC REP, LEBANON, MARSHALL ISLANDS, MARTINIQUE, MAURITIUS, MOROCCO, PARAGUAY, PERU, PUERTO RICO, REUNION, SENEGAL, TRINIDAD AND
TOBAGO, ANGOLA.
SHIPMENT TRACKING
WHEN THE ORDER WILL BE TENDERED TO THE COURIER, CUSTOMERS RECEIVE AN EMAIL FROM THE COURIER PROVIDING THE TRACKING NUMBER (AWB) RELATED TO THE ORDER. TO MONITOR THE STATUS OF YOUR ORDER, CUSTOMERS MAY VISIT THE COURIER WEBSITE AND INSERT THE AWB NUMBER IN THE “TRACK YOUR SHIPMENT” AREA”.
DELIVERY TIME
WWW.MANA99.COM CANNOT BE ACCOUNTABLE FOR CARRIER DELAYS OR DELAYS CAUSED BY HOLIDAYS, METEOROLOGICAL CONDITIONS, CUSTOMS INSPECTIONS AND OTHER CIRCUMSTANCES THAT ARE IRRELEVANT TO MANA99.COM CONTROL.
ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY.
DELIVERY FOR SHIPMENTS ADDRESSED TO:
UK - 1-2 WORKING DAYS
EUROPEAN UNION: APPROXIMATELY 3-4 WORKING DAYS.
REST OF THE WORLD: APPROXIMATELY 4-5 WORKING DAYS.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Is a signature required upon delivery?
For security reasons, all purchases made on MANA99.com require a signature upon delivery.
What is your return policy?
We hope that you are happy with your recent order but if your purchase isn’t suitable, you have 14 days to return your order from the day it’s shipped.
Our free return service covers on most of the destinations, however in some countries we only offer self-post returns service - Postage and relevant tax and duty charges will be applied.
Please note, some of our destinations may incur a self-post returns service in which additional charges and tax duty fees may apply.
Items must be returned with tags intact and in the original packaging. Products that have been worn, used or altered will not be accepted. If your item arrived faulty, please contact us before proceeding with your return.
Unfortunately, we are not able to accept returns for any customised or made-to-order products.
For further assistance, contact our customer service team.contact@mana99.com
Payments
What payment methods do you except?
You can shop on MANA99.com using the following payment methods:
- All major credit cards, including American Express, China Union Pay, Diners, Discover, JCB, Mastercard, VISA.
- Selected mobile payment methods, including Alipay, Amazon Pay, Apple Pay, Google Pay
Please be informed that your billing address must match the address on your credit card statement.
We invite you to verify at checkout the payment methods available at the time of your order. Please note that minimum and maximum amount limits may apply to certain payment methods.
Depending on the payment method, the order's amount may be charged as soon as the order is completed or a pre-authorization of payment may be required.
For payment methods requiring a pre-authorization, the amount of each item is only charged once the item has been prepared for shipment. Please however note that for all personalized items the payment is charged at checkout.
Are payments secure?
MANA99 Online Store we guarantees the maximum security for all your purchases. We employ the most advanced encrypted services (SSL) and protected connections. You can see from the “HTTPS” URL prefix, and lock symbol that appears in the address bar of the browser.