Pre-Order Policy for MANA99

1. Introduction

Please review our pre-order policy below to understand the terms and conditions associated with placing a pre-order.

2. What is a Pre-Order?

A pre-order allows customers to purchase an item from our collections before it becomes available in stock. By placing a pre-order, you are reserving the item and ensuring that you will receive it as soon as it is released.

3. How to Place a Pre-Order

  • Selection: Browse our website and select the items marked as a.
  • Payment: Complete the checkout process. Full payment is required to secure your pre-order.
  • Confirmation: Once your order is placed, you will receive an email confirmation with your order details and estimated delivery date.

4. Payment Terms

  • Full payment is required at the time of placing the pre-order.
  • We accept all major credit cards and other specified payment methods on our website.
  • Your payment will be processed immediately upon placing the order.

5. Estimated Delivery Dates

  • Each pre-order item will have an estimated delivery date indicated on the product page.
  • These dates are estimates and are subject to change. We will notify you of any changes to the delivery schedule.

6. Shipping and Handling

  • Pre-order items will be shipped as soon as they are available using the delivery method chosen on checkout.
  • Standard shipping rates apply, and shipping times will vary based on your location.
  • If your order includes both pre-order and in-stock items, they will be shipped separately.

7. Changes, Cancellations, and Refunds

  • Changes: If you need to change your pre-order, please contact our customer service team within 24 hours of placing the order.
  • Cancellations: You may cancel your pre-order within 24 hours for a full refund. After 24 hours, cancellations will be subject to a restocking fee of 50% of the item’s price.
  • Refunds: If for any reason we are unable to fulfill your pre-order, you will receive a full refund. Refunds will be processed to the original payment method.

8. Returns and Exchanges

  • Our standard return and exchange policy applies to all pre-order items.
  • Items must be returned within 14 days of delivery in their original condition with tags attached.

9. Communication

  • We will keep you updated on the status of your pre-order via email.
  • You will receive notifications when your item is shipped and any important updates regarding your order.

10. Customer Support

  • If you have any questions or concerns about your pre-order, please contact our customer service team at contact@mana99.com

11. Agreement

By placing a pre-order with MANA99, you agree to the terms and conditions outlined in this policy. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for choosing MANA99 We appreciate your support and look forward to delivering your pre-ordered items.